Types of Professional Expertise
Current Tech Writer-Analyst Skills Sets Summary
- Over 15 years’ experience documenting systems development as technical writer/analyst
- System specifications, analysis; scope definition; project documentation
- Visio use case and activity work flow diagrams for product and system functional specifications based on new systems architecture or enterprise resource planning (ERP)
- ISO 8000 and 9000 (manufacturing) work instructions
- Project management experience per SDLC, Waterfall, Cascade, Agile
- Project management coordination; managed assigned team leads
- Review business analysis and design to meet client needs
- Experience with Matrix, Waterfall, Agile, and traditional SDLC methodologies
- Strong interpersonal skills: ease coordinating and interfacing with personnel at all corporate levels
- Facilitate and coordinate meetings with subject matter experts (SME) for content
- Executive presentations, work descriptions and proposals, statements of work, project scope
- Understanding of ERP and basic management and accounting principles
- Disaster recovery, business continuity, Sarbanes-Oxley workflows, documentation, P&Ps, SOPs
- Policies, procedures or standard operating procedures (P&Ps and SOPs) for existing or new systems
- Copy writing; marketing copy, editor for newsletters from engineering SMEs and technical materials
- Compose or update technical user guides and manuals in RoboHelp and FrameMaker
- Web content; Instructional design of training materials; train-the-trainer
- Conceptualization and presentation of training materials needed for any audience
Past Consulting, Work & Project Experience/Skill Sets mid 2000's-2012
Business Analysis
Clients: Technicolor, First American Real Estate Solutions
- Systems analysis of computerized systems, technical and functional specifications
- Modification proposals resulting in customizations and new policies, and procedures
- Specification and requirements gathering and documentation
- Interface with end users for requirements; Verification that prototypes meet expectations
- Infrastructure project proposals
- Analysis of business process workflows, and how to interface new business processes and procedures with existing and legacy systems into new policies and procedures
- Analysis of business process flows resulting in greater and more reliable output
- Support and document software development life cycle
- Document on-going business analysis, systems development
Scientific, Engineering Technical Writing
Clients: NASA/JPL, Boeing Satellite Development Center , Honeywell, SCA Edison , Capstone Microturbine, Litton/Northrop
- Specializing in manufacturing, aerospace, avionics, and high-end electronics, and computer industry hardware and software documentation
- Proposal and response writing for U.S. government projects
- Industrial and manufacturing instructional procedures
- Work Instructions, specifications, and materials specifications to military writing standards
- ISO Work Instructions, product data sheets, manuals, and user guides; online help and reference materials for equipment operation mostly at technician level
- Extensive user guides, quick references and end user quick starts for complex hardware, software and business procedures
Web Content Design Development
Clients: NASA/JPL (Oracle Manufacturing ERP Business Training & Reference Intranet)
- Design, author, publish extensive web content, and editing of Web based Oracle Discrete Manufacturing, Client-Server, Network, Internet/Intranet applications documentation, user guides.
- Extensive online help and reference materials, and interactive online-tutorials for HW, SW, P&Ps
- Design, creation and implementation of extensive interactive online training programs for custom computer systems, including aircraft vibration analysis equipment and Oracle 10 Discrete Manufacturing
Presenter, Stand-up Instructor-lead, Professional Presentation Delivery
Clients: DirecTV, Kaiser Permanente, NASA/JPL
- Design, deliver and present training or briefing materials (on SW, HP, P&Ps) for any level audience
- Technical, industrial, manufacturing process materials, software or equipment operation
- Public speaker
Marketing Materials-Corporate Communications
Clients: Litton, SCA Edison
- Design, composition, or editing of: public relations press releases, advertisements and legal writs; commercial/international customs, and related declarations; marketing proposals
- Editor of marketing publications department specializing in aerospace, avionics and high-end electronics
Policies and Procedures / Business Analysis
Clients: IndyMac Bank, Countrywide
IndyMac Bank
• Documented policies and procedures for standardization and training reference (about 200 pages)
• Worked with key Corporate IT departmental senior VP's and Managers
Countrywide
• Documented existing database marketing applications and front end interfaces (about 100 pages)
• Participated in business analysis for new enhancements to marketing systems
• Attended meetings to establish functional specifications & business requirements for enhancements
Software Development Project Management
Clients: Networking Dynamics, Executive Software (now DiscKeeper), CompuFlex
- Direct and manage applications software development and projects, and business. Write, edit or update business and/or computer policies and procedures. Orchestrate and coordinate team members of all technical skill levels. Interface and reporting to all levels of management
- Present proposals, marketing proposals, and sales presentations
- Present business analysis, conclusions and resulting proposal
- Oracle Discrete Manufacturing; Maximo computerized maintenance management
Another Summary View
Past Experience Summaries:
Scientific Technical Writer
• Boeing Satellite Development Center
• Honeywell (Chadwick-Helmuth)
• Southern California Edison
• Capstone Microturbine
Editor, Marketing
• Litton Guidance and Control Systems (Northrop Grumman)
Business Analysis /Policy and Procedures Tech Writer
• IndyMac Bank
• Countrywide
• First American Real Estate Solutions (Technical Writer, some BA work)
• Technicolor
Help Author (RoboHelp and Custom Designs)
• Honeywell (Chadwick-Helmuth)
• First American Real Estate Solutions
• Technicolor
Corporate Trainer
• DirecTV
• Kaiser Permanente
• NASA/JPL
Instructional Designer-Author
• DirecTV
• Kaiser Permanente
• NASA/JPL
Internet/Intranet Developer
• NASA/JPL
• Honeywell (Chadwick-Helmuth)
Web Designer-Developer-Web Content Author-Web Updates
• First American Real Estate Solutions (Web References)
• Technicolor, Boeing, First American (SharePoint, and custom collaborative tools)
• NASA/JPL
